These terms and conditions constitute an agreement between you and VN RENT A CAR. By using the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.
In these Terms & Conditions, The word “Company” refers to VN RENT A CAR. “Customer” means you and the Customer ‘s means your, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the package tours, day trips, flights, car rental and other travel services provided by VN RENT A CAR.
1/ Prices :
All rates shown on the website for car rental, tours, flights .... are quoted in US dollars. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.
2/ Booking services with VN RENT A CAR:
Bookings can be made to our office by email: [email protected]. We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received The Customer‘s confirmation and payment deposit as per instructions.
3/ Deposit :
We require a payment deposit of 0% - 50% for Car rental, tours, day trips, cruises and other travel services to secure your booking.
4/ Full payment :
Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgement of your confirmation.
All payments shall be made either by telegraphic transfer ( Bank wire ) to our company account:
Notes: In the meantime, we also accept payment by Western Union, Credit Card Authorization or through our Paypal account, VTCPay. Our clients will be informed of the most convenient payment method by our sales consultants to save time and money.
5/ Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.
6/ Cancellation made by The Customer
For certain reasons, if The Customer has to cancel his booked car rental/tour/travel services with VN RENT A CAR, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:
more than 45 days prior to your departure day: No charge
between 30 and 44 days prior : deposit is forfeited
between 11 and 20 days prior : 30% of the tour price is charged
between 6 and 10 days prior : 50% of the tour price is charged
5 days prior : 100% of tour price is charged
7/ Force Majeure
If as a consequence of “Force Majeure” (as defined below), VN RENT A CAR is obliged to curtail, alter, extend or cancel the car rental, Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.
“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against TNK Travel.
8/ Travel Documentations
All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. VN RENT A CAR accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.
10/ Complaints :
If you have a problem during your trip, You can contact our General Director by email at [email protected] or on our Customer Hotline: +84 964 058 978 (24 / 7) for a quick response.